Frequent questions2019-04-26T16:29:09-04:00
What services does the SPA offer?2019-04-30T14:50:59-04:00

Massage accompanied by aroma of flowers, incense and soft music. With highly trained therapists and masseuses who offer treatments such as:

  • Caramel waxing.
  • 30-minute Massages
  • Nail Care
  • Turkish bath
  • Exfoliation
  • Hydrant wrappers

Also included are packages such as:

  • Coffee Break
  • Hawaii Experience
  • Lover Touch
  • Dominican Dream
  • Isle of the Little Mermaids
  • Caribbean Sea
  • Santiago de Cuba
  • Adventure in the Atlantic
  • Pacific Island
What is the SPA schedule?2019-04-30T14:46:24-04:00

Monday to Sunday from 10:00 AM to 9:00 PM

What types of meals does the restaurant offer?2019-04-30T14:44:41-04:00

Menu of dishes offered by our restaurant:

Alisei has specialties of seafood that gives us the Atlantic, meat, pasta, salads, sandwiches and snacks, among others for everyone’s taste. Our restaurant will be a place to fascinate you, where you can satisfy your palate with delicious dishes.

The variety in the menu at different times with the Creole and international food, will make you travel the world without having to leave our tropical facilities.

For more information please visit our gourmet menu online:

How should the keys be used to open the doors of the rooms?2019-04-30T14:41:39-04:00

On the use of electronic keys:

To open the door just simply pass the card in front of the lock or in front of the white plate. The lock opens for five seconds and then closes automatically. To the internal, there is a plate that the door to contact, so you do not need the key.

All I need to know about check out2019-04-30T14:37:23-04:00

Warn about any anomalies that eventually the area manager has not detected. At your departure you are responsible for any damage that occurred during your stay.

Check-out time is at 1:00 PM, if you want to stay after this time, please inform reception, if the room is not on hold, we will gladly authorize a delayed check-out at no cost.



What is required at the time of check-out?2019-04-30T14:35:33-04:00

At the exit, it is obligatory to deliver all the keys in the reception, confirm the delivery of the department and verify the balance of the account.

Any warning to take into account?2019-04-30T14:33:11-04:00

Our architectural style provides a ground with sand surface, but certain areas are slippery when there is rainy weather, please take this into account.

What happens if you lose the card?2019-04-30T14:32:25-04:00

The key does not have room number, in case of loss we will regret having to charge you RD $100 to your account, to cover the plastic, automatically at reception, the lost Card is cancelled and replaced by another.

Are pets accepted in the rooms?2019-04-30T14:31:19-04:00

Only small pets are accepted, and the owner is responsible for the cleanliness in general and to collect the wastes, either inside the installation or outside, in public areas.

Pets must be kept strapped in public areas and the landlord will indemnify any damage to the property or to third parties.

Laundry work schedule?2019-04-30T14:30:22-04:00

The laundry service works during daylight hours, inside the room you will find the list to send clothes to the laundry, which is placed on top of the clothes, so the waitress takes care of carrying it.

How do I call another room inside the hotel?2019-04-30T14:27:33-04:00

To communicate with another room: 7 + room Number

To communicate with reception: 0

Do Not disturb: function 85

Unlock the Do not Disturb option: function #85

External calls: 9 + number you want to dial

What is the cost of a call outside the hotel?2019-04-30T14:25:51-04:00

Rep. Dominican Republic: RD $10 per minute, to make the call: 9 + 1 + Area code + number.

USA: RD $15 per minute, to make the call: 9 + 1 + Area code + number.

Europe: RD $36 per minute, to make the call: 9 + 011 + Country code + area code + number.

How can I use the safe?2019-04-30T14:24:08-04:00

The use of the safe is included in the rate of the apartment. For use you will need to enter a 4-number code and press the # LOCK button, the box will automatically close and the same code will be used to open it. You can change the code at each closing.

Please, at the time of your withdrawal from the hotel, leave the box open.

Use of air conditioning2019-04-30T14:22:58-04:00

The windows have an electrical contact that disconnects the air conditioner in case of opening.

By means of the remote control, you can verify and choose the mode of operation to your liking.

What limitations does the pool use?2019-04-30T14:22:00-04:00

The swimming pool does not have a closing schedule, however, you must respect the tranquility of all the guests when using it in night time. It will only be closed from 7:00 AM to 8:00 AM for cleaning.

Nailing from the edge is prohibited.

How do I love beach towels?2019-04-30T14:20:33-04:00

On arrival you will receive the tickets for the beach towels, in the maximum amount of one per person, under a receipt signature.

At the reception you can remove a towel in exchange for a ticket and vice versa. The return of the towels is scheduled every day from 4:00 PM to 7:00 PM.

At the time of check-out you are responsible to deliver the same amount of towels received. In case of loss, US $20 will be charged to your account.

Is restaurant service included in the room?2019-04-30T14:19:22-04:00

Our chefs are available from 12:00pm until 10pm to meet your appetite needs.

All the staff of the kitchen of Alisei is to serve you in all the necessities that are presented to him with respect to his service of the restaurant to the room.

Alisei has a wide variety of alcoholic and non-alcoholic beverages for the taste of all those staying at the facility.

It is good to note that the service is available daily for hotel guests.

What are the breakfast Buffet hours in the restaurant?2019-04-30T14:17:36-04:00

Every morning you will have a delicious breakfast with local and international ingredients from 7:30AM to 10:30AM, every day.

Natural juices, Mangú of Creole plantain, scrambled eggs, sausages among others, are the exquisite dishes and national drinks that you can find in our restaurant.

What is the Restaurant’s timetable for lunch and dinner?2019-04-30T14:16:33-04:00

The Alisei restaurant for lunch and dinner has different times to highlight that are of utmost importance for all the guests of the installation. Next, the opening and closing times will be detailed. From Friday to Sunday we are available from 11:00 AM to 10:30 PM so that no one is left without lunch or dinner. The opening and closing times will be detailed below.

From Friday to Sunday we are available from 11:00 AM until 10:30 PM so that no one is left without lunch or dinner.

Monday to Thursday from 11:00 AM to 3:00 PM for lunch, and from 7:00 PM to 10:00 PM for dinner from all present.

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