GUEST ARRIVAL & STAY INFORMATION

Hotel Regulations & Guest Guide

Giving you the most courteous welcome, our staff is at your disposal to ensure you have a relaxing, safe, and happy holiday in Las Terrenas.

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Dining & Beach Bar

El Loro Restaurant & Alisei Beach Bar

Specializing in fresh fish and seafood recipes, plus a wide range of international and vegetarian culinary options.

Breakfast for Hotel Guests

Served every day from 7:30 AM to 10:30 AM at the beachfront restaurant.

All-Day Dining Service

Continuous culinary service from breakfast to dinner. Table reservations recommended at (+1) 829 451 0130.

Beach Bar & Sun Loungers

Beach food service, signature tropical cocktails, comfortable loungers, and live music sessions during your stay.

Room Delivery Policy

Taking dishes and tableware to rooms is not permitted without prior authorization from restaurant staff.

Safety & Access Control

Identification Wristbands & External Visitor Rules

Security measures designed to ensure the privacy, safety, and exclusive enjoyment of all registered guests.

Green Identification Wristband

For safety and security control, all registered hotel guests must wear the GREEN wristband at all times.

Damaged / Lost Wristbands

If damaged, request a free replacement at reception. If lost, present your ID or passport at reception to issue a new one.

Apartment Day Visitors

Guests may receive daytime visitors in their apartment at no extra charge, without exceeding room capacity. Visitors do not have pool access.

Facility & Pool Day Passes

Visitors wishing to use the pool and hotel facilities must register at reception, pay the day pass entrance fee, and wear a visitor wristband.

Meeting Room Events

Attendees of events in the meeting room have access exclusively to the conference hall, not to the swimming pool.

Room Amenities & Access

Beach Towels & Electronic Room Keys

Daily beach towel exchange and operating instructions for keycard door locks and power activation.

Beach Towel Exchange

You will receive 1 towel card per person upon arrival. Collect fresh beach towels at Alisei Spa from 9:00 AM to 7:00 PM.

Towel Return & Eco Policy

Return cards or towels upon check-out. Loss of a ticket or towel incurs a US$ 20 charge. Help reduce chemicals by drying towels on your balcony.

Electronic Keycard Entry

Swipe card across the lock or lower black plate. The lock unlocks for 5 seconds and automatically re-locks. Ground-floor touch sensor inside opens door on contact.

Master Energy Slot & Replacement

Insert card into energy slot by the door for power (provides 15s exit light when removed). Refrigerator remains powered 24/7. Key replacement fee is RD$ 100.

Facilities & Care

Swimming Pool, Laundry & In-Room Safe

Guidelines for guest wellness, valuables protection, and daily housekeeping services.

Swimming Pool Guidelines

No strict closing hour; however, quiet hours and peaceful rest must be respected. Night swimming carries higher risk. Children must be constantly supervised by an adult.

Prohibitions at the Pool Area

Personal alcoholic beverages and private music speakers / sound systems are strictly prohibited. Diving headfirst off the edge is forbidden.

Laundry Service

Operates in the morning. Fill out the laundry list in your apartment and call reception. Hand items in before 12:00 PM (noon) for return by 5:00 PM same day.

In-Room Safe Operation

Free in every room. Light Box: Enter 4 digits and press # (code to open). Black Box: Press red button inside door rim, enter 4-8 digits and #; to open type #[code]#.

Communications & Climate

Telephone Directory & Air Conditioning

Connecting with staff and optimal operation of your apartment climate control unit.

Telephone Speed Dials

Reception: 0 | Room to Room: 7 + Apartment Number | Do Not Disturb: 85 (Deactivate: #85). Wake-up calls available at front desk.

External Phone Calls

National/International calls can be placed via reception. Rates: Dominican Republic RD$ 10/min | USA RD$ 20/min.

A/C Remote Control Modes

Look for the Snowflake icon (❄️) on your remote for cold cooling. Droplets (💧) = Dehumidify | Fan (🌀) = Ventilation only | Auto (_) = Smart Feel mode.

Departure & Policies

Check-Out Procedures & Pet Regulations

Smooth departure steps and pet accommodation terms to ensure harmony for all guests.

Check-Out Time (1:00 PM)

Standard departure is 1:00 PM. Late check-out until 4:00 PM may be granted at no charge upon request if room is unbooked.

Settlement of Account

Verify and pay incidentals/extras before 11:00 AM on departure morning. Please notify reception 15 minutes before leaving for room check.

Pet Acceptance Criteria

Only small pets (Chihuahua size / up to 15 lbs / 7 kg) are accepted. Owners must clean all pet waste in rooms and common areas.

Pet Rules & Hygiene

Leash mandatory in public areas. Do not use hotel towels/linens for pets. Pets are prohibited on beds, sofas, human furniture, and in the pool water.

Front Desk & Direct Assistance

Need immediate assistance during your stay? Dial 0 from your room or message our concierge directly on WhatsApp.

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